Resident Engagement Manager
This is a , {Position Type} vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
- Are you an experienced Resident Engagement Manager with a proven experience of exceeding regulatory obligations, putting residents at the heart of everything you do.
- Can you evidence a solid understanding of the Transparency, Influence & Accountability Standard, providing impactful ‘close the loop’ examples of how your work has led to meaningful change for residents.
- Do you have experience of developing and delivering a regulatory compliant Resident Engagement Strategy to ensure residents across all tenures are given a wide range of opportunities to influence Peabody at every level of the organisation.
- Do you have experience of coaching a high performing team, engaging with senior leaders and committees and working for a large, complex and fast paced social housing organisation.
If so, we want to hear from you!
As our Resident Engagement Manager, you’ll play a crucial role in leading and implementing digital, strategic, regional and local resident engagement opportunities across Peabody's diverse communities. Your expertise in embedding the Transparency, Influence, and Accountability Standard will be key in ensuring that residents are actively involved in shaping services, policies, and resident-led projects. You’ll work with residents across our 108,000 geography to embed a truly resident-first culture.
What You’ll Be Doing:
• Leading resident engagement, co-design, consultation, and scrutiny initiatives to ensure residents influence decision-making at all levels.
• Developing and delivering Peabody’s Resident Engagement Strategy, ensuring resident feedback leads to tangible improvements.
• Managing a high-performing team of four Local Engagement Leads and one Strategic Engagement Lead, fostering a culture of collaboration and accountability.
• Building strong relationships with residents and key stakeholders, including local authorities, community groups, and other housing associations.
• Ensuring compliance with regulatory standards, particularly the Transparency, Influence & Accountability Standard.
• Overseeing engagement budgets and ensuring financial efficiency in delivering high-impact initiatives.
• Representing Peabody externally, including deputising as the G15 chair for resident engagement and networking with sector peers.
• Developing innovative engagement methods to reach seldom-heard voices across our 220,000 residents.
What We’re Looking For:
• Extensive experience in resident engagement, scrutiny, and co-design within social housing or a similar sector.
• A strong track record of managing and motivating teams, driving performance, and fostering collaboration.
• Proven ability to influence and build trust with diverse stakeholders, including residents, leadership teams, and external partners.
• Expertise in implementing the Transparency, Influence & Accountability Standard, with solid examples of best practices in engagement.
• Excellent communication and presentation skills, with experience in stakeholder engagement and facilitating resident-led initiatives.
• A resilient and adaptable leader who thrives in a fast-paced and evolving environment.
Why Join Us?
At Peabody, we are committed to making a difference. We offer a dynamic and rewarding work environment, along with a range of benefits to support your wellbeing and professional growth:
- 30 days’ annual leave (plus bank holidays)
- Flexible benefits, including healthcare, dental care, and discounts
- 4x Life Assurance
- Two additional paid volunteering days each year
- Family-friendly policies
- Up to 10% pension contribution, matched 1:1
This role requires occasional evening and weekend meetings, as well as a basic DBS check.
Ready to Apply?
Click ‘Apply Now’ to submit your CV and tell us why you’re the right person for this role.
For any questions, please contact Victoria Wilson at victoria.wilson1@peabody.org.uk.
Interview Dates:
Interviews will take place in person over the 20th, 22nd and 23rd of May 2025
You must be eligible to work in the UK – Peabody cannot offer visa sponsorship for this role.
A bit about us
Peabody are one of the largest housing associations in the UK, and we’ll be even bigger when our merger with Catalyst is complete in April 2023. Our mission is to help people flourish and an important part of this is to ensure that our organisation reflects the wider communities we serve.
We want to attract recruit and retain a diverse, inclusive and creative workforce to give us the best opportunity to meet the diverse needs of our residents and customers.
The Benefits
We have got a fantastic range of benefits. To find out more. please click here.
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