Assistant Director of Repairs Operations
This is a , {Position Type} vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
You’re not just a senior operational leader who understands the commercial and operational demands of a fast-moving repairs service; you care deeply about the real impact your work has on people’s lives. You know that a repairs service isn’t just about fixing things quickly — it’s about making homes safer, more comfortable, and showing residents they’re valued. If you're driven by both performance and purpose, and you're ready to lead a service that truly puts residents first, this role is for you.
As our Assistant Director of Repairs Operations, you'll lead the delivery of a safe, reliable and resident-focused repairs service across four regions. This is a role for someone who can bring stability, continuous improvement, and inspire a culture where resident impact is front and centre.
You’ll work closely with our senior teams and external service providers, making sure that performance metrics translate into meaningful change for residents — fewer delays, better quality repairs, and a service that truly listens. You’ll be championing our residents' voices at every turn, working alongside internal leaders and resident committees to ensure our homes remain safe, comfortable and dignified spaces.
This is about more than hitting Service Level Agreements. It’s about leadership that puts people first.
You’ll bring:
- A proven track record of managing large, multi-regional service delivery teams.
- Strong operational expertise in repairs in high-volume service environments.
- Outstanding crisis management, scheduling and resource optimisation skills.
- A passion for real-time decision-making that drives continuous improvement.
- The resilience and presence to influence at Board, Exec and Resident levels.
- Above all, a deep belief that the quality of a repairs service can transform lives.
You’ll report to the Director of Repairs and lead four Regional Heads of Service. With your leadership, we’ll build a repairs service that reflects Peabody’s core mission: helping people flourish.
Sound like your next step?
Click ‘Apply Now’ to submit your CV and supporting statement in one document.
Interviews will be taking place on 12th May in person at our offices in Westminster Bridge Road.
Here just a few of the benefits for working at Peabody:
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30 days’ annual holiday plus bank holidays
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Competitive salaries that are benchmarked regularly against current market rates
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Two additional paid volunteering days each year
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Flexible benefits scheme, including family friendly benefits and access to a discount portal
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4 x salary life assurance
- Up to 10% pension contribution
Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.
If you need to ask us anything else at all, feel free to drop an email to victoria.wilson1@peabody.org.uk and one of our team will be in touch.
A bit about us
Peabody are one of the largest housing associations in the UK, and we’ll be even bigger when our merger with Catalyst is complete in April 2023. Our mission is to help people flourish and an important part of this is to ensure that our organisation reflects the wider communities we serve.
We want to attract recruit and retain a diverse, inclusive and creative workforce to give us the best opportunity to meet the diverse needs of our residents and customers.
The Benefits
We have got a fantastic range of benefits. To find out more. please click here.
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