Collections Officer
This is a , {Position Type} vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Your typical day could start by reviewing rent accounts and contacting tenants to offer advice on managing their arrears. Then, you might have a call with Peabody’s Financial Inclusion team to discuss support options for vulnerable residents. Later, you could be helping a tenant access Universal Credit or preparing the necessary documentation for a court hearing.
As a Collections Officer, you’ll assist tenants struggling with rent payments. Every day is different, and you’ll play a key role in helping residents manage their rent accounts, sustain their tenancies, and prevent evictions. You’ll work closely with other teams, such as Financial Inclusion and Housing Support, to offer a comprehensive service that helps tenants navigate financial challenges.
You’re a people person who thrives in fast-paced environments. You’ll enjoy working collaboratively across teams and building strong relationships with residents to support them in maintaining their tenancies. You’ll spend part of your time in the office and have the flexibility to work remotely for the rest of the week.
Your role focuses on income collection and arrears management, from making outbound calls to tenants and managing accounts, to guiding tenants through the legal process. If you’re proactive, compassionate, and committed to helping residents stay in their homes, we’d love to hear from you.
You’ll spend 1-2 days per week in our Houghton Hall office however this role will be covering Luton and the surrounding areas so you'll need access to a vehicle and a full UK driving licence.
You will be responsible for court attendance and home visits when applicable.
To be successful in this role, you’re:
- Committed to delivering excellent customer service
- Resilient, with a positive and flexible approach
- Organised and able to manage a varied caseload efficiently
- Experienced in a customer-facing role, ideally in housing or debt collection
- Knowledgeable about the welfare system, Universal Credit, and rent arrears management
If you’re passionate about helping people manage their finances and sustain their tenancies, apply today to join Peabody!
Here just a few of the benefits for working at Peabody:
- 30 days’ annual holiday plus bank holidays
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Two additional paid volunteering days each year
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Flexible benefits scheme, including family friendly benefits and access to a discount portal
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4 x salary life assurance
- Up to 10% pension contribution
Are you ready to apply?
If you have any questions about this role, please email Talent Specialist, Harry Lund at harry.lund@peabody.org.uk.
In-person Interviews will be taking place at our Houghton Regis office during the week commencing 7th April 2025.
PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.
A bit about us
Peabody are one of the largest housing associations in the UK, and we’ll be even bigger when our merger with Catalyst is complete in April 2023. Our mission is to help people flourish and an important part of this is to ensure that our organisation reflects the wider communities we serve.
We want to attract recruit and retain a diverse, inclusive and creative workforce to give us the best opportunity to meet the diverse needs of our residents and customers.
The Benefits
We have got a fantastic range of benefits. To find out more. please click here.
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