Weekly hours
35 Hours per week, between Mon to Fri 8am to 6pm
This is a , {Position Type} vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
We have two contact centres, one based in Ealing and one in Basildon and regularly recruit for these roles. If you are interested in being in our Talent Pool, we will complete an initial review of your suitability and contact you when vacancies arise to explore if you are interested.
Do you remain calm, kind and helpful in customer service? Are you organised, a strong communicator and able to connect with people of all backgrounds? If so, you could be a Contact Centre Advisor here at Peabody, helping our residents to arrange repairs, giving appropriate advice and information and dealing with household related enquiries.
You'll be the first point of contact for all residents contacting Peabody. Your approach is to prioritise a ‘right first time’ resolution for our residents and you’ll be equally strong working with residents over the phone, on email or over web chat. With excellent organisation and administration skills, you’ll pay lots of attention to ensuring you’re recording information accurately so we can deliver an efficient and effective service for our residents.
At Peabody our purpose is to help people flourish. We have a number of benefits for you working at Peabody, including 30 days’ annual holiday plus bank holidays
Here are just a few of the benefits of working at Peabody:
30 days’ annual holiday, plus bank holidays
two additional paid volunteering days each year
flexible benefits scheme, including family friendly benefits and access to a discount portal
4 x salary life assurance
up to 10% pension contribution
the opportunity to broaden your skills and enhance your professional development
Are you ready to apply?
Click ‘Apply Now’ and submit your CV and a bit about why you are the right person for the role and which location you are interested in.
If you have any questions about this role, please email harry.lund@peabody.org.uk
You must be eligible to work in the UK to apply for this vacancy. Peabody are not able to offer Visa sponsorship
A bit about us
Peabody are one of the largest housing associations in the UK, and we’ll be even bigger when our merger with Catalyst is complete in April 2023. Our mission is to help people flourish and an important part of this is to ensure that our organisation reflects the wider communities we serve.
We want to attract recruit and retain a diverse, inclusive and creative workforce to give us the best opportunity to meet the diverse needs of our residents and customers.
The Benefits
We have got a fantastic range of benefits. To find out more. please click here.
You have already applied for this vacancy, please go to your account to see your progress.
Privacy Policy
Peabody Privacy Statement
This statement explains how Peabody Trust (Data Controller) intends to use the information you provide in your application (including via this online software); it also explains your rights. If you choose to submit data, you agree to the use of such data in line with this Privacy Notice.
As defined by the UK General Data Protection Regulation (“GDPR”) Peabody Trust (45 Westminster Bridge Road, London, SE1 7JB) is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly, and that you understand your legal rights under the GDPR. Peabody’s Data Protection Officer can be contacted at DPO@Peabody.org.uk
The recruitment software we use via this website is supplied by Net-Worx (2001) Ltd (trading as networx) and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with Peabody’s instructions. networx can be contacted at: The Engine House, Wharfebank Business Centre, Ilkley Rd, Otley LS21 3JP. The Data Protection Officer for networx is Rob Baker and can be contacted at dpo@networxrecruitment.com
As defined by the General Data Protection Regulation (GDPR) Peabody is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
The recruitment software we use via this website is supplied by IRIS Software Group Limited and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with our instructions.
IRIS can be contacted at: 4th Floor Heathrow Approach, 470 London Road, Slough, England, SL3 8QY
For Data Protection enquiries, please contact the Help Desk at support@networxrecruitment.com
Why are we collecting your information?
We need your information to assess your application. The lawful condition under GDPR we use to process this data is called “necessary in the performance of a contract”. This is in reference to your potential employment contract.
Where we ask for diversity data and it is not needed specifically for making any reasonable adjustments, we process this based on your “consent”. You don’t have to provide these details, but if you choose to do so, it helps us to ensure fairness/equality in our employment practices.
How do we collect your data?
We collect most data directly from you. Our recruitment process also requires that we contact the referees provided by you as part of our checks to ascertain suitability of employment. The content of the reference will not be shared without the referee's permission.
Your rights under GDPR
You have several rights which allow you to choose and control how we use your data. These rights are explained below. If you would like to exercise these rights please contact your Recruitment Advisor who will support you.
Transparency: You have the right to be informed about how we are using your data. If you think we are doing something with your information that we have not told you about in this Privacy Notice, you can object to this.
Access: You have the right to ask us what personal information we hold about you, and to request a copy.
Objection: You can object to the processing of your personal data. You should note that this right does not apply in all circumstances, for example, where we are processing information because it is necessary in the performance of contract, we will not be able to stop processing this information. This also includes the right to object to automated decisions made about you – you have the right to ask a person to review the decision made.
Withdrawal of consent: If we are processing your data based on your consent, you can withdraw this consent at any time.
Rectification: If you think that the personal data we hold about you is inaccurate or incomplete, you have a right to request that it be rectified.
Erasure: You can ask us to delete your personal data where it is no longer necessary for us to use it, where you have withdrawn consent (if we process based on consent), or where we have no lawful basis for keeping it.
Data portability: You can request the transfer of your personal information to another party under certain circumstances.
Appeal: If you are not satisfied with the way that we have dealt with your personal data, please let us know and we will try and resolve your concerns. If you are still not happy with our response, you have the right to appeal directly to the regulator – the Information Commissioners’ Office https://ico.org.uk, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone: 0303 123 1113.
Video interview
Should you be successful at the application stage, you may be required to carry out a video interview. We use our third-party provider, Tazio to carry this out. We only send them the minimum amount of data required to perform this action.
To view Tazio’s privacy policy, click on the following link:
The recruitment software collects only personal data that is voluntarily provided by visitors. As part of the registration process, we may collect the following (but not limited to):
● Name, address, email, telephone number
● CV (where applicable)
● Answers to questions around your recruitment preferences
● Any other information you wish to provide in support of building up your candidate account
How long do we keep you information for?
We keep personal data in your application for 12 months. If you are successfully recruited, we will upload your details to Peabody’s HR system. This information will be kept for the period of your employment and for up to 7 years afterwards.
You can find more information about your rights under GDPR below.
By ticking the box, you acknowledge that you have read, understood, and agree with this Privacy Notice.
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